1. Who we are and what these terms apply to
These terms govern the purchase of Formativia’s training, provided by Trocalia Digital S.L. (tax ID B70751490), Barcelona, info@formativia.com. They apply to every order placed at formativia.com.
The service is aimed at businesses and professionals. Whoever buys declares that they do so in the course of their business or professional activity.
2. The service
An online course of four hours per person on the use of artificial intelligence tools at work: a common core, one rating by job role and an exam. Each plan includes a number of seats; each seat is used by one person.
It includes, for 12 months from payment: the company’s control tower, each learner’s cockpit, the licences of those who pass, the flight plan (an AI-use policy template written from the company’s answers), the hangar (a tool register), the black box (the training dossier) and support from a tutor through the platform, who replies within 48 working hours at most.
The syllabus may be updated. Each licence states the version it was obtained with.
On the anti-money-laundering course, instead of the flight plan and the hangar you get the annual training plan (a template the platform fills in with the training data) and the module for the representative before Sepblac. Its training records are valid for 12 months from issue.
3. What the service is not
The licence is a Formativia diploma. It is not an official qualification, a professional certification or an accreditation.
The course and the black box are AI literacy measures and leave a record of them. We do not guarantee that a company thereby meets all its legal obligations: that depends on how it uses AI and on its other measures.
The anti-money-laundering course and its dossier leave a record of the training received. We do not guarantee that a company thereby meets its obligations under Spanish Law 10/2010, or that the supervisor will consider its representative’s training adequate: that is for the supervisor to assess. We do not appoint the representative or file anything with Sepblac on anyone’s behalf.
The flight plan is an indicative template. It is not legal advice and must be reviewed by whoever handles the company’s data protection.
4. How to buy
Steps: (1) you state how many people will take the course and see the plan and the price; (2) you give the details of the company and of the person in charge; (3) you choose the default language and, if you wish, a start date; (4) you accept these terms and pay on Stripe’s secure payment page. Before paying you see a summary and can correct any detail.
The contract is concluded in the language of the site you use (Spanish, Catalan or English). We save the order and, as soon as payment is confirmed, email the person in charge the link to the control tower. You can save or print these terms from this page.
5. Price and payment
Prices are shown excluding VAT, with the indicative total including VAT alongside. The exact tax is calculated at payment according to the billing details. An invoice is issued in the company’s name.
Payment is in advance and in one go. There are no instalments or automatic renewals. Single seats bought later are paid for in the same way and are good until the end of the company’s access.
6. Access, seats and use
The control tower and each cockpit are entered with a personal link. Whoever receives it is responsible for keeping it safe. The person in charge at the company can resend links, remove learners and renew the sign-up link.
Each seat is for one person from the buying company or working on its behalf. A seat whose person has already entered the cockpit cannot be reassigned to someone else. Unused seats can be assigned to new joiners for as long as access lasts.
Reselling access, copying the syllabus or the questions, or sitting the exam on someone else’s behalf is not allowed. If it happens, we may revoke the licence concerned.
7. Money-back guarantee
If within 14 calendar days of payment nobody at the company has obtained the licence, the person in charge can ask for a refund from the control tower, without giving reasons. We return the full amount within 5 working days at most, close the access and delete the learners’ data.
After that period, or once the first licence has been issued, the service is deemed to have been provided and is not refunded, unless we are in breach.
8. Withdrawal
The service is contracted between businesses or professionals, so the statutory right of withdrawal for consumers does not apply; the guarantee in section 7 governs.
If you nevertheless buy as a consumer, you have 14 calendar days to withdraw by writing to info@formativia.com. By asking for access to open immediately you accept that, if you withdraw after starting the course, the part already provided will be deducted, and that you lose the right once the service has been fully performed.
9. Subsidised training (Spain)
The course is prepared so that the company can notify it, itself or through its payroll adviser, as company-scheduled training in Spain: it lasts four teaching hours, is delivered as e-learning, and the platform provides the study guide, the checks, the activity log, the tutoring and a schedulable start date.
We do not act as an organising entity or process the subsidy. Notifying the group, meeting the deadlines and requirements, informing the workers’ legal representatives and keeping the documentation are the responsibility of the company that takes the subsidy. We do not guarantee that the subsidy will be granted or its amount, which depends on the company’s credit and on the regulations.
10. Data processing agreement (Article 28 GDPR)
As regards learners’ personal data, the buying company is the controller and Trocalia Digital S.L. is the processor. Subject matter: delivering the training and enabling the company to evidence it. Duration: that of the access plus the retention period stated in the privacy policy. Data: name, work email, language, ratings, connections and time, progress, checks, exam attempts and mark, messages on the platform and licence. Data subjects: the company’s staff and those working on its behalf.
As processor: we process the data only on the company’s documented instructions, which are these terms and whatever the person in charge does from the control tower; we ensure the confidentiality of those who access it; we apply appropriate security measures (access through unguessable personal links, separation of each company’s data, encryption in transit, backups); we help the company respond to data subjects’ rights and meet its security obligations; we notify it without undue delay if we suffer a security breach affecting its data; and we make available the information needed to demonstrate compliance.
Sub-processors: the company authorises us to use those listed in the privacy policy (hosting in the European Union, sending emails and payments). We will give notice of any change in time for it to object.
At the end, or when the company asks, we delete or return the data, except what we must keep by law. The company warrants that it has informed its staff of this processing.
11. Liability
We provide the service with professional care. We are not responsible for how each person uses their AI tools or for decisions the company takes on the basis of the course or of the flight plan template. Our liability for an order is limited to what was paid for it, except where the law does not allow it to be limited.
If the platform is unavailable for reasons attributable to us for more than 72 consecutive hours, we extend the access by the same time.
12. Law and courts
These terms are governed by Spanish law. The parties submit to the courts of Barcelona, unless the law sets another jurisdiction. Before that, write to us: almost everything can be sorted out by talking.