The course

Common core

Everyone takes it, in this order. Each module ends with a practice exercise in the person’s own tool and a three-question check.

1. TC-01

   22 min

   What it is and what it is not

   It predicts text; it does not “know”. Why it is right so often, and why it makes things up with total confidence.

   Lessons (2)

   1. It predicts text; it doesn't "know". Explain why an AI chat tool gets so much right and why it sometimes makes up facts with total confidence.
   2. The copilot doesn't sign: you do. Decide which jobs to give AI and which not to, and accept that whatever goes out under your name is yours.

2. TC-02

   32 min

   Asking well

   The request in five parts: who for, what, with which material, in what format and within what limits.

   Lessons (3)

   1. The five-part request. Put together a complete request: who it is for, what, with what material, in what format and within what limits.
   2. Show it an example. Get your company's tone and format by giving the chat an example instead of describing it.
   3. Correct your course: iterate and let it ask. Improve an answer with specific corrections and ask the chat to ask for whatever it is missing before it writes.

3. TC-03

   26 min

   Check before you send

   Figures, names, dates, quotes and links. The copilot does not sign: you do.

   Lessons (2)

   1. The pre-flight checklist. Review the figures, names, dates, quotations and links in a text produced with AI before you send it.
   2. Sources, a second reading and when not to use it. Check a claim made by AI by opening its sources, reread with a different question and recognise the jobs where it is better not to use it.

4. TC-04

   30 min

   What you never paste

   Personal data, client data, company secrets and passwords. And what to do if it has already been pasted.

   Lessons (3)

   1. Four things you never paste in. Recognise at a glance personal data, customer data, company secrets and passwords, and keep them out of an AI chat tool.
   2. Company account and data without names. Tell a company account from a personal one and anonymise a text before pasting it in.
   3. If you have already pasted it: speak up, don't hide it. Do the right thing when something has been pasted in that shouldn't have been: stop, note it down, tell the right person and not conceal it.

5. TC-05

   26 min

   What the EU AI Act says

   What is banned, the high-risk uses a small company may run into, and the duty to say when people are talking to an AI.

   Lessons (3)

   1. Who it binds and why you are taking this course. Explain what the EU AI Act is for, why it reaches your company and what exactly its Article 4 asks for.
   2. Prohibited and high-risk uses: stop and ask. Recognise the prohibited uses of AI and the high-risk ones that can turn up in a small company, and stop to ask before going any further.
   3. Transparency: telling people and labelling. Know when people have to be told that they are talking to an AI and when content generated or manipulated with AI has to be labelled.

6. TC-06

   20 min

   Decisions about people

   CVs, appraisals, complaints. The AI suggests; a person decides and answers for it.

   Lessons (2)

   1. Bias: where it comes from and how to spot it. Explain why an AI can treat some people worse than others and recognise the signs of bias in an answer.
   2. AI proposes; a person decides and answers for it. Apply the rule in four office situations: CVs, appraisals, complaints and debt collection.

7. TC-07

   24 min

   The house rules

   Your company’s flight plan: which tools, with which accounts, which data never, and who to tell.

   Lessons (2)

   1. The flight plan and the hangar. Explain what your company's AI use policy and its register of tools are for, and what you gain from them.
   2. How to read the rules: the five questions. Read your company's policy looking for the five answers that matter and know what to do when it says nothing.

Ratings

As on a pilot’s licence: each person takes the one for their job. The person in charge assigns them when adding people, or each person chooses.

• HAB-ADM

  40 min

  Admin and finance

  Invoices, quotes, spreadsheets and emails to suppliers and banks.

  Lessons (2)

  1. Invoices, quotes and emails with a copilot. Draft and organise your admin paperwork with the assistant without handing it a single figure you aren't going to check yourself.
  2. Spreadsheets and what never leaves the company. Ask for formulas you understand and can check, and know which documents on your desk are never uploaded to a chat.

• HAB-VEN

  40 min

  Sales

  Preparing a visit, proposals and follow-ups. Personalising without making things up.

  Lessons (2)

  1. Preparing the visit, proposing and following up. Prepare a visit, a proposal and a follow-up with the assistant, and check whatever it tells you about a customer before you say it.
  2. Personalising without making things up or promising too much. Personalise with facts that are true, take out the promises your company doesn't make and decide which customer data stays out of a chat.

• HAB-ATC

  40 min

  Customer service

  Complaints in the house tone, templates, and when to hand over to a person.

  Lessons (2)

  1. Complaints, by company policy. Answer a complaint with the assistant without stepping outside your company's policy and without pasting in the customer's details.
  2. When it goes to a person, and the AI notice. Recognise the cases that a draft won't resolve and know what a chatbot has to tell customers.

• HAB-MKT

  40 min

  Marketing and content

  Brand voice, rights, generated images, and why fake reviews are off limits.

  Lessons (2)

  1. Brand voice and checked facts. Get copy that sounds like your brand and publish only the facts you have checked yourself.
  2. Generated images, labels and reviews. Use generated images with good judgement, label realistic synthetic content and never fabricate customer opinions.

• HAB-RRHH

  40 min

  People and HR

  Job ads, interviews and onboarding. And why screening CVs with AI is delicate ground.

  Lessons (2)

  1. Job adverts, interviews and onboarding plans. Prepare a job advert, an interview script and an onboarding plan with the assistant, without giving it anyone's data.
  2. CVs and staff data. Recognise when using AI on people is high-risk territory and which staff data never goes into a chat.

• HAB-DIR

  40 min

  Management

  Which tools are used and under what contract, who is put in charge, and how to measure without spying.

  Lessons (2)

  1. Which tools and under what contract. Decide which AI tools your company uses and with which accounts, and know what to ask a supplier before you sign.
  2. Flight plan, hangar and the person in charge. Put the rules in writing, keep the register of tools, measure use without watching anyone and name the person who answers for it.